Quick answer: Usually, yes. If another driver caused the accident and can be identified, the at-fault party is generally responsible for your reasonable losses, which can include a comparable hire car while your car is being repaired. You don’t need hire car cover on your own policy, and with a provider like Turn Right you pay nothing out of pocket.
Who is eligible?
- The other driver was at fault (for example, they rear-ended you or failed to give way)
- The at-fault driver can be identified, with their name, rego and ideally their insurer
- You need a car while yours is being repaired or assessed
It doesn’t matter whether you have comprehensive or third-party property insurance, or whether your own policy includes a hire car.
What kind of car will I get?
The car should be comparable to your own, “like-for-like”. If you drive an SUV, you shouldn’t be put in a small hatchback. If you rely on a ute or van for work, you should get one. Turn Right’s fleet covers everything from hybrids and SUVs to prestige cars, utes and vans.
How long can I keep it?
Generally for as long as your car is reasonably off the road being repaired, or until your claim is settled if your car is written off.
How the process works with Turn Right
- Call 1300 946 064 or apply online with your details and the other driver’s details.
- We confirm eligibility and deliver a comparable car, often in as little as 2 hours.
- We deal directly with the at-fault insurer to recover the hire costs.
- When your car is repaired, you return the replacement.
Areas we cover
Turn Right is based at 51 Cosgrove Rd, Strathfield South, and delivers replacement cars across Sydney, including Strathfield, Burwood, Greenacre, Bankstown, Canterbury, Auburn, Homebush, Parramatta, Liverpool, the Inner West, the Sydney CBD and surrounding suburbs.
Frequently asked questions
Do I have to use my insurer’s hire car company?
No. If you weren’t at fault, you can choose your own replacement vehicle provider.
What if fault is disputed?
Call us. We’ll go through what happened and tell you whether we can help.
Will I need to pay an excess?
Turn Right doesn’t charge you for the replacement car if you’re eligible. Any excess on your own insurance for repairs is a separate matter between you and your insurer.
General information only, not legal advice.